A Sr. Client Operations Analyst supports the relationships with our fitness plan partners by way of supplying spark off and accurate comply with-up primarily based on consumer requests, responding to advert-hoc reporting and deliverables from internal and outside stakeholders, and pulling records to conduct thorough analysis.
The customer Operations Analyst is answerable for maintaining purchaser advertising substances, in addition to ordinary metrics and different aid information essential for powerful client calls and taking pictures correct notes for modern and future comply with-up gadgets. They ensure that deliverables are published on time based on requirements outlined via our clients. This role will record to a Sr. Supervisor, client Operations.
Obligations:
Provide support for one or more complex, excessive-volume, countrywide clients.
Develop and put in force strategic applications and projects that align with the organisation’s healthcare commercial enterprise objectives
Collaborate with management to define program dreams, scope, and achievement metrics
Lead go-purposeful challenge teams and offer route and guide throughout the challenge lifecycle
Accomplice with inner groups in guide of purchaser application targets
Everyday meetings with internal stakeholders to ensure alignment on purchaser necessities & closing dates
Arrange and present KPIs to internal stakeholders
Execute on client SLAs relative to reports, deliverables, and member comments
Help with reconciliation efforts to make sure all client deliverables meet or exceed SOW necessities
Purchaser assembly documentation: statistics access, meeting minutes, movement objects
Oversight of patron advertising and marketing substances and direct mail campaigns
Screen success and serve our customers thru the finishing touch of advert-hoc reporting initiatives
Best warranty for reports and deliverables; record manipulation based totally on client requirements
Communicate updates and escalations with internal stakeholders in guide of patron packages
Price ticket submission and monitoring for consumer requests at once associated with the fulfillment of this system
Internal tracking, documentation, and purchaser reaction components for member grievance
Account coverage in the absence of the client success government or manager
We’re seeking out someone with:
Bachelor’s degree preferred however now not required
2+ years of applicable work enjoy
Client-dealing with revel in favored however not required
Astute in reviewing and organizing statistics in Excel
Experience the usage of Google Suite (Gmail, Sheets, Slides)
Ability to simply articulate via verbal and written communication
Meticulous self-starter with a demonstrated tune file of running independently in a far off, rapid-paced environment
Experience balancing multiple work commitments and prioritizing responsibilities appropriately
Self belief to seek rationalization when encountering unusual situations
Efficiently collaborates with cross-useful groups
