Disney Social Media Customer Support Specialist

Are you passionate about Disney and providing excellent customer service? Do you thrive in a social media environment? If so, we have the perfect opportunity for you! Disney is seeking a dedicated and enthusiastic Social Media Customer Support Specialist to join our team.

Key Responsibilities:

  • Respond to customer inquiries and comments on various social media platforms, including Facebook, Twitter, Instagram, and more.
  • Provide accurate, timely, and friendly customer service to resolve issues and answer questions.
  • Monitor social media channels for customer feedback and escalate issues to the appropriate departments when necessary.
  • Maintain a positive and professional tone in all interactions while adhering to Disney’s brand voice and guidelines.
  • Collaborate with internal teams to gather information and provide comprehensive solutions to customer inquiries.
  • Keep up-to-date with Disney products, services, promotions, and events to provide accurate information to customers.
  • Analyze customer feedback and provide insights to help improve our products and services.

Qualifications:

  • Strong passion for Disney and its products, services, and culture.
  • Proven experience in a customer service role, preferably in a social media environment.
  • Excellent written communication skills with a keen eye for detail and grammar.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically and creatively.
  • Familiarity with social media management tools and platforms.
  • Ability to work independently as well as collaboratively with a team.
  • Flexibility to work various shifts, including weekends and holidays.

Preferred Qualifications:

  • Bachelor’s degree in Communications, Marketing, or a related field.
  • Experience working in the entertainment or hospitality industry.
  • Bilingual or multilingual proficiency.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a world-renowned brand.
  • Professional development and growth opportunities.
  • A supportive and inclusive work environment.
  • Exclusive Disney perks and discounts.

If you’re excited about the opportunity to bring magic to our customers through exceptional social media support, we’d love to hear from you! Apply today and become a part of the Disney family.

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