Disney Destination Specialist

As a Disney Destination Specialist, you will be the ultimate authority on all things Disney, specializing in creating magical vacation experiences for clients visiting Disney theme parks and resorts worldwide. This role requires comprehensive knowledge of Disney destinations, exceptional customer service skills, and a passion for creating unforgettable memories for guests of all ages.

Key Responsibilities:**

**Client Consultation:** Conduct detailed consultations with clients to understand their Disney vacation preferences, including destination choice (e.g., Walt Disney World Resort, Disneyland Resort, Disney Cruise Line), budget, accommodation preferences, and special interests
**Disney Destination Expertise:** Possess in-depth knowledge of all Disney destinations, including theme parks, resorts, cruise ships, and vacation experiences offered by Disney Vacation Club. Stay updated on new attractions, shows, events, dining options, and special offerings at each destination
**Vacation Planning:** Assist clients in planning every aspect of their Disney vacation, including park tickets, resort accommodations, dining reservations, FastPass+ selections (for Walt Disney World), onboard activities (for Disney Cruise Line), and transportation arrangements

**Customized Itinerary Design:** Design personalized itineraries for clients, optimizing their time in the parks or onboard the cruise ship to maximize enjoyment and minimize wait times. Provide recommendations for must-see attractions, shows, character experiences, and dining options based on client preferences and interests
**Accommodation Recommendations:** Recommend and book accommodations at Disney-owned resorts or partner hotels, based on client preferences for theme, location, budget, and desired amenities. Guide room categories, resort benefits, and special offers
**Dining Reservations:** Assist clients in securing dining reservations at Disney restaurants, including character dining experiences, signature dining venues, and themed restaurants. Guide dining plans, dietary restrictions, and special requests
**FastPass+ Planning:** Educate clients on the FastPass+ system (for Walt Disney World) and help them make advance reservations for attractions, entertainment, and character experiences to minimize wait times and maximize their park experience
**Disney Cruise Line Planning:** Assist clients in selecting and booking Disney Cruise Line vacations, including itinerary selection, stateroom accommodations, onboard activities, shore excursions, and pre- and post-cruise arrangements

**Ticketing and Package Sales:** Process ticket purchases, vacation packages, and special offers for clients, ensuring accuracy and compliance with Disney policies and procedures. Guide ticket options, park hopper passes, cruise itineraries, and add-on experiences
**Client Communication:** Maintain regular communication with clients throughout the vacation planning process, providing updates, itinerary details, and answering any questions or concerns promptly. Offer assistance and support before, during, and after their Disney vacation
**Post-Vacation Follow-Up:** Conduct post-vacation follow-up with clients to gather feedback on their Disney experience, solicit testimonials, and address any post-travel inquiries or assistance needed. Use feedback to improve future vacation planning services

**Qualifications:**

Passion for Disney destinations and a deep understanding of the Disney brand
Excellent communication, interpersonal, and customer service skills
Strong knowledge of Disney theme parks, resorts, cruise ships, and vacation experiences
Proficiency in Disney vacation planning tools, including My Disney Experience (for Walt Disney World) and the Disney Cruise Line website
Attention to detail, organizational skills, and ability to multitask in a fast-paced environment
Previous experience in travel planning, hospitality, or guest services is advantageous
Spanish is a plus

**Attributes:**

Enthusiasm and Energy: Infectious enthusiasm for all things Disney, with a genuine desire to create magical and memorable experiences for clients
Creativity and Imagination: Ability to think creatively and customize vacation experiences that exceed client expectations and create lasting memories

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Problem-Solving Skills: Resourceful in resolving client inquiries, challenges, and last-minute requests to ensure a seamless and stress-free vacation experience
Attention to Detail: Meticulous in planning and executing every aspect of the vacation itinerary to ensure accuracy and client satisfaction
Empathy and Empathy: Compassionate and empathetic in understanding clients’ needs, preferences, and concerns, and providing personalized assistance and support

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