About Us

Delta Air Lines is one of the world?s largest global airlines, helping more than 160 million travelers get to the places they want to go each year. We are committed to offering a superior customer experience, and we are looking for dedicated individuals to join our team and help us deliver on that promise.

Job Description

We are seeking enthusiastic and customer-focused individuals to join our remote customer service team. As a Remote Customer Service Representative, you will be the first point of contact for our customers, assisting them with their travel needs and ensuring a seamless and pleasant experience.

Key Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Assist customers with booking flights, making changes to reservations, and answering general travel-related questions.
? Provide information on travel policies, procedures, and services offered by Delta.
? Troubleshoot and resolve customer issues, escalating as needed to ensure customer satisfaction.
? Maintain accurate records of customer interactions and transactions.
? Stay up-to-date with Delta?s products, services, and promotions to provide accurate information to customers.

Qualifications
? High school diploma or equivalent required; college degree preferred.
? Previous customer service experience, preferably in the travel or airline industry.
? Excellent communication skills, both written and verbal.
? Strong problem-solving skills and the ability to think on your feet.
? Comfortable working in a fast-paced, high-volume environment.
? Proficient with computers and familiar with customer service software.
? Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits
? Competitive salary and performance-based incentives.
? Comprehensive health, dental, and vision insurance.
? 401(k) plan with company match.
? Generous travel benefits, including free and discounted flights.
? Paid time off and holiday pay.
? Opportunities for career growth and advancement within Delta.

How to Apply

If you are passionate about helping others and excited about the opportunity to work from home, we would love to hear from you! Please submit your resume and a cover letter explaining why you are a great fit for this position to jobs@delta.com.

Application Deadline

Applications will be accepted until [Insert Deadline Date].

Equal Opportunity Employer

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Delta Air Lines is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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