Customer Support Remote Jobs Wayfair – MySmartPros

Hiring Organization: Wayfair

Post Name: Customer Service Manager

Industry: Private

Employment Type: Full Time

Salary: $25 To $35 An Hour

Job Location: United States

Remote Location: Remote Work From: USA

Full Job Description:-

At Wayfair, we care approximately our clients! Our award-triumphing Customer Service Team balances generation and human empathy to construct consumer agree with and loyalty. From the time the consumer orders with Wayfair via transport to their home, our group works to make it simpler than ever to buy the home. The Customer Service Team works proactively in fast-moving surroundings to display consumer orders and make sure continuing transport to the consumer.

 

In the occasion a consumer need to touch our guide group through phone, email, chat, social media, or in different ways, we empower our Customer Service Team to remedy the issue. We are captivated with our clients and work to pride them on each interplay with Wayfair.

What You’ll Do

Manage a group of 8 – sixteen specialists/friends at various talent levels
Supervise specialists answering calls and emails from clients looking for help with post-order troubles including returns, replacements, refunds, transport status, again order inquiries and some other troubles that could stand up withinside the order achievement process

Provide tremendous training and counseling to help specialists/friends in assembly consumer wishes and standard goals
Support the professional increase of specialists/friends via ordinary comments and improvement conversations
Conduct aspect-by-aspect observations and best assurance (name monitoring) reviews
Monitor price tag queue efficiencies to make sure of well-timed outreach to clients and observe up whilst necessary
Analyze developments primarily based totally on historic facts to shut overall performance gaps

Support any group’s unique tasks or tasks with the management group
Make tips and/or take corrective motions to manipulate overall performance as suitable and be a vital part of the disciplinary and termination process
Work carefully with Human Resources and Senior Leadership to deal with and remedy worker troubles
Effectively interview and advise applicants for hire
Respond in an expert and courteous way to escalated customer support inquiries, requests or proceedings to attain a powerful resolution

What You’ll Need

Strong problem-fixing abilities and the potential to assume analytically whilst running in fast-moving surroundings
Proven potential to shut overall performance gaps
Ability to navigate more than one software program package and technology at once

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Excellent conversation and dating constructing abilities
Proven potential to efficiently offer applicable and instant comments in fast-moving and complicated surroundings
Bachelor’s Degree or equal consumer-going through and control work experience