Customer Service Representative (Cigna Remote Job)

As a Customer Service Representative at Cigna, you will play a crucial role in delivering exceptional service to our clients. Working remotely, you will be the first point of contact for customers, providing assistance and resolving inquiries regarding their health insurance plans.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
• Assist customers with understanding their insurance coverage, benefits, and claims processes.
• Provide guidance and support to customers in navigating online portals and digital tools.
• Document all customer interactions accurately and thoroughly in the system.
• Collaborate with other departments to resolve complex issues and escalate cases as needed.
• Meet or exceed performance metrics for call quality, productivity, and customer satisfaction.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and navigate computer systems efficiently.
• Problem-solving skills with a proactive and solution-oriented approach.
• Adaptability to work in a remote environment and collaborate with team members virtually.
• Previous experience in a customer service role preferred.

Experience:

• Minimum of 1 year of experience in customer service or related field preferred.

Working Hours:

• Full-time position with flexible scheduling options.