Content Moderator (Ed Tech)

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful!

 

Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities.

You can hear our CEO, Johannes Ziegler, discuss our company’s values and future! (https://tinyurl.com/miaplaza-CEO-video/)

 

How you’ll make an impact (position summary):

As a Moderator, you will play an important role in creating a safe and engaging social environment for children. This position is focused on reading and moderating texts, artwork, and videos posted by children in our educational website community. While not educating students on core subjects, Moderators are a key component to the education of children, guiding students to develop social skills by encouraging them to be a part of the community positively and respectfully.

The Moderation department at Miaplaza operates in a fast-paced environment requiring team members to make decisive judgment calls, that align with the K-12 audience, throughout their day. Moderators typically handle up to 500 posts per hour. If you thrive in a fast-paced environment and are ready for this challenge, we encourage you to apply!

 

What you’ll do (responsibilities):

  • Monitor and review a high volume of student-generated content to ensure adherence to community guidelines.
  • Provide feedback and address concerns for our students to maintain a positive and welcoming environment.
  • Stay updated on trends and pop culture to understand and relate to the young audience.
  • Collaborate with the moderation management team and other Moderators to develop, implement, and improve content moderation policies and guidelines.
  • Participate in engaging training sessions on content moderation techniques and tools.

 

You may be a good fit if you have (requirements):

  • Strong proficiency with technology and aptitude to learn new technologies and processes quickly
  • Confidence to make decisive judgment calls on students’ posts
  • Ability to stay up-to-date with current trends to understand and relate to young audiences
  • Ability to interact with children compassionately and patiently

 

  • Access to a computer/laptop (with camera) and reliable high-speed internet connection
  • Understanding of online safety and child protection principles
  • Excellent attention to detail and ability to identify subtle issues in user-generated content
  • Ability to work independently and collaboratively in a team environment
  • Strong problem-solving and critical-thinking skills
  • Strong interpersonal and communication skills
  • Growth mindset and motivated by constructive feedback
  • Proven ability to work independently, manage schedules, and meet deadlines
  • Highly motivated, proactive, and seeks opportunities for continuous improvement
  • High standards of integrity and transparency

 

What makes you stand out (nice-to-haves):

Other Jobs You May Be Interested In

  • Prior experience in content moderation or community management, preferably in a child-focused environment
  • Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

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