Chat Support Associate – Work from home

Company:  T-Mobile

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

T-Mobile is seeking a Chat Support Associate to join our team in San Jose, California. This is a part-time, work-from-home position ideal for entry-level candidates with no prior experience. As a Chat Support Associate, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities:

– Respond to customer inquiries and provide solutions through online chat
– Assist customers with account inquiries, billing issues, technical support, and product information
– Maintain a high level of professionalism and customer service at all times
– Document customer interactions and follow up as needed
– Collaborate with team members to ensure customer satisfaction and resolution of issues
– Stay up-to-date on product knowledge and company policies

Requirements:

– Reliable and dedicated individual with a strong work ethic
– Ability to adapt to changing situations and handle multiple tasks simultaneously
– Excellent presentation skills and ability to communicate effectively through written chat
– Must have a quiet workspace and reliable internet connection
– High school diploma or equivalent
– Must be eligible to work in the US

Benefits:

– Paid Time Off (PTO)
– Gym membership
– Parental leave

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Chat Support Associate – Work from home

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