Description
Are you passionate about delivering exceptional customer service from the comfort of your own home? UPS is seeking enthusiastic and detail-oriented individuals to join our team as Chat Customer Representatives. In this role, you will assist customers through online chat, resolving inquiries and providing solutions with professionalism and efficiency.
Key Responsibilities:
- Engage with customers via chat to provide information about services, resolve issues, and answer questions.
- Identify customer needs and offer tailored solutions to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and escalate complex issues to appropriate departments.
- Stay up-to-date with UPS policies, procedures, and services to provide accurate information.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Prior experience in customer service or support (chat experience preferred).
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and navigate multiple systems efficiently.
- Reliable internet connection and a quiet, distraction-free workspace.
What We Offer:
- Competitive pay and benefits package.
- Comprehensive training to set you up for success.
- Opportunities for career growth within UPS.
- Work-life balance with a remote work environment.
How to Apply:
If you’re ready to be a part of a global leader committed to innovation and customer satisfaction, we’d love to hear from you! Submit your application online through our career portal.
UPS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
