About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
Lead the call center team during weekend shifts to ensure effective patient support.
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Manage incoming calls and assist patients with appointment scheduling and care management.
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Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
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Facilitate communication and coordination among interdisciplinary care teams.
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Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
Minimum of two years of customer service experience in a call center environment.
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Experience with scheduling and managing high call volumes (70+ calls per day).
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Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
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Strong problem-solving, multi-tasking, and time management skills.
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High School diploma or equivalent required; a bachelor’s degree is preferred.
Nice-to-haves
Experience working in a Pediatric Department.
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Familiarity with patient-related documents and healthcare terminology.
Benefits
Up to 8% company retirement contribution
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Generous Paid Time Off
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10 paid holidays
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Paid professional development
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Generous health and welfare benefit package
