Business Systems Analyst Lead, Shared Services Business Systems (remote)

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The business systems analyst lead will play a critical role in bridging the gap between business needs and technology solutions. They are responsible for understanding and analyzing the software needs of various departments within an organization. This role involves a deep understanding of both business processes and technical capabilities, ensuring that software systems are effectively aligned with the company’s strategic goals.

As a business systems analyst lead, you will…
Guide business through significant changes in business procedures and HRIS.
Support other business system analysts in managing the work portfolio.
Help document and communicate changes to our operations teams.

We’d love to hear from people with the following experience:
Collaborates with business stakeholders to develop appropriate training materials to support the needs of the functional area. May provide direct end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
Develops project plans in coordination with IT partners, functional analysts and vendors, and other business units and departments. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.

Gathers and documents business requirements. Leads the design and development of new and improved processes, tools and system enhancements to support business unit requirements. Develops test plans and scripts. Manages testing of system fixes, new releases and enhancements, changes and implementations and system interfaces, to ensure functionality and user acceptance.

Researches best practices and analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification. Leads and participates in cross-functional teams to represent business unit or department interests from a technical and process perspective and provide recommendations on new initiatives or projects. Assesses benefits to be derived from systems improvements and quantifies impact to business unit. May assist in development of project scope, budget estimates and timeline.

3+ years experience in troubleshooting, identifying and tracking process & software issues and resolution them to keep systems operational. The bsa lead would develop recommendations and coordinate issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documents and communicates problem resolution.

3+ years experience with SAP SuccessFactors.
Experience with Human Resources Information System implementation.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), a Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off under the Colorado Healthy Families and Workplaces Act, and under its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

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If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Business Systems Analyst Lead, Shared Services Business Systems (remote)

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