Provided a Healthiest employer, Blue move Blue guard of Arizona ambitions to fulfill its venture to inspire health and make it easy. AZ Blue offers a variety of medical health insurance products and services to satisfy the numerous desires of individuals, families, and small and large agencies in addition to imparting records and tools to assist individuals make higher fitness selections.
This is a hybrid paintings opportunity that calls for paintings and residency inside the kingdom of Arizona.
Blue pass Blue protect of Arizona (BCBSAZ) is hiring a complete-time, hybrid customer support consultant to offer inbound telephone guide to healthcare carriers at some stage in Arizona. On this consumer care role, you will pick out, research, process, resolve, and reply to customer inquiries via phone and written correspondence.
Your work as a BCBSAZ customer service consultant will contain clarifying to customers a variety of specifics pertinent to the employer’s healthcare offerings, inclusive of:
Contract blessings
Modifications in coverage
Eligibility
Claims
BCBSAZ applications
Company networks
What to expect
As you figure to help us improve the best of life for Arizonans, anticipate to thrive in an lively, numerous environment, championed by means of an agency continually named a exceptional places to work and most well-known employer in Arizona.
Hourly pay rate: $20.50/hour
Inspiring fitness in Arizona starts with You
Our advantages guide work-existence balance and the ability you want to be your great.
They consist of:
11 (eleven) paid vacations, such as a floating holiday you can use any time you desire
Amassed paid day without work (up to 18 days per calendar year)
Complete scientific, dental, and imaginative and prescient coverage
401(k) as much as five% dollar-according to-dollar suit, 2% non-non-compulsory business enterprise contribution
As much as 12% annual bonus based totally on company goals and individual overall performance
8 (8) paid volunteer hours to support our project of inspiring fitness
Lessons repayment for you; scholarship possibilities on your youngsters
Existence style Spending Account to assist with fitness center repayment and health programs
Worker reductions
Treadmill desks, full-carrier health club, onsite healthy ingesting alternatives
Ongoing training for personnel who want to grow in their careers, acquire capabilities, and turn out to be managers
To thrive in this task, you should be able to:
Maintain confidentiality and privacy
Practice interpersonal and energetic being attentive to obtain high client delight
Compose and dictate a spread of commercial enterprise correspondence
Interpret and translate guidelines, approaches, packages, and guidelines
Navigate, acquire, enter, and maintain information statistics in more than one gadget applications
Comply with and receive coaching and course
Set up and keep operating relationships in a collaborative team surroundings
We’re looking for a person with:
Intermediate pc skillability
Obligations
Become aware of, studies, process, solve and reply to patron inquiries and correspondence thru phone, written verbal exchange and/or in person.
Answer a diverse and excessive quantity of medical insurance related client calls and correspondence on a every day foundation
Meet exceptional, amount, and timeliness requirements to reap individual and department performance dreams as defined inside the branch guidelines
Seek advice from and coordinate with various internal departments, outside plans, vendors, businesses, and government corporations to gain statistics and ensure decisions of customer inquiries
Document and document facts related to inquiries and correspondence using updating BCBSAZ documents and structures
Exhibit and maintain modern-day working know-how of the specified BCBSAZ structures, tactics, forms, and manuals
Qualifications
At least one (1) 12 months of experience in claims exam, health insurance, customer support, name middle, clinical office, or other healthcare-associated area
High faculty degree or GED
