Bell Captain​/Remote

Company Description:

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description:

As a Bell Captain, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner, offering assistance at all times.
• Maintain a good working relationship within the department.
• Maintain an awareness of guest profiles through the Opera guest profile system.
• Supervise the activities of the Bellmen, ensuring that guest luggage is carried from arrival point to room and from room to departure point on checkout.

• Handle all messages, emails, and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary systematically and efficiently.
• Establish and control the duty roster under business needs.
• Maintain an up-to-date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Handle guest transport and admin transport requirements.
• As in charge of the department, take responsibility for delivering the best services to the guests.

Requirements:

• Minimum 1-2 years experience in a similar role in a 5-star hotel.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.