With the right backing, people and companies have the power to progress in super ways. Whilst you join team Amex, you become part of a worldwide and various community of affiliates with an unwavering commitment to lower back our customers, groups and every different. Right here, you’ll research and develop as we help you create a career journey that’s unique and meaningful to you with advantages, applications, and versatility that guide you personally and professionally.
At American specific, you’ll be diagnosed to your contributions, leadership, and effect—every colleague can share inside the organization’s fulfillment. Together, we’ll win as a team, striving to uphold our organization’s values and powerful backing promise to offer the sector’s nice patron revel in each day. And we’ll do it with the maximum integrity, and in an surroundings wherein each person is seen, heard, and looks like they belong.
Be part of crew Amex and let’s lead the way together.
As a logo constructed on going above and beyond to provide the fine client enjoy, having the maximum outstanding colleagues is paramount. Because the face of the company, you may create positive interactions with our customers each day–from curating a unique tour or way of life experience to assisting them with their normal desires.
And you could grow your competencies through enterprise-main training and ongoing coaching, all even as learning what it means to constantly set the usual for world elegance, purchaser-first provider. Find your place in service on #TeamAmex.
Function & Responsibilities:
Utilising your abilties, revel in and passion for customer service to assist propel your team and its business companions to fulfillment.
What would you do every day as a patron Care professional?
Continually deliver outstanding carrier on a excessive quantity of inbound calls in a quick-paced, structured, customer care surroundings with a eager consciousness on driving a patron First mentality
Visit Card members to understand their needs and tailor particular and personal solutions for them, at the same time as additionally reinforcing the benefits of card club and acknowledging Card Member tenure
Add price for our customers through sudden relevant guidelines of product offers/ gain enrollments that deepen patron engagement and loyalty
Utilize your “carrier-orientated” character to develop key selling skills to optimize and solidify the patron courting by deepening their loyalty to our brand
Cope with popular and account-specific purchaser inquiries- announcement inquiries, card alternative, make payments, rewards redemption, and so forth., and replace purchaser account facts
Use tools and resources to perceive custom solutions and count on client wishes, in our dedication to preserve a first point of contact resolution
Meet and exceed performance dreams that include, but aren’t constrained to: income rates, pleasant dreams, compliance guidelines and productivity targets, & consumer overall performance metrics
Minimum qualifications:
Robust written and verbal exchange abilties so that it will converse efficaciously and clearly with our Card members to deepen customer relationships and pressure pleasure
Resilience needed to efficiently control a constant stream of patron calls, at the same time as balancing overall performance to meet a selection of metrics and continue to be effective thru alternate and worrying situations
Ability to showcase humility and display care and appreciation via an emotional acknowledgment of our client queries/situations on each call
Technical savvy to multi-undertaking and navigate through a couple of pc structures and programs, concurrently, with pace and accuracy
Integrity to manage touchy Card Member information and adhere to all Regulatory and Compliance hints related to servicing and sales practices
Pushed to thrill through providing the ultimate experience for our Card members on each interaction
Timeliness and reliability
Desired abilities:
Ardour for constructing customer loyalty thru exceptional listening, consultative courting constructing, resourcefulness and hassle-solving capabilities
Customer support and consultative sales surroundings experience preferred
Ardour for consultative income, recommending merchandise or answers tailor-made to each customer
Capability to adapt conversation style to a extensive style of personalities and conditions and take possession and responsibility for every name, from beginning to end
