At American Express, you’ll be diagnosed for your contributions, management, and impact—every colleague has the opportunity to share within the agency’s fulfillment. Together, we’ll win as a team, striving to uphold our agency values and effective backing promise to offer the world’s first-class patron revel in every day. And we’ll do it with the maximum integrity, and in surroundings where each person is visible, heard and looks like they belong.
Be part of crew Amex and permit’s lead the way together.
Function & duties:
Utilising your capabilities, enjoy, and passion for customer service to assist propel your team and its commercial enterprise partners to success.
What might you do each day as a patron Care professional?
Constantly deliver high-quality providers on a high quantity of inbound calls in a fast-paced, based, patron care environment with a keen cognizance on riding a patron First mentality.
Talk over with Card contributors to understand their desires and tailor specific and personal solutions for them, even as additionally reinforcing the blessings of card membership and acknowledging Card Member tenure
Add price for our clients through sudden relevant suggestions of product gives/ benefit enrollments that deepen purchaser engagement and loyalty.
- Make use of your “provider orientated” personality to expand key promoting abilties to optimize and solidify the consumer relationship through deepening their loyalty to our brand.
- Cope with popular and account-specific patron inquiries- declaration inquiries, card alternative, make payments, rewards redemption, and many others., and update consumer account records.
- Use tools and assets to discover custom answers and expect purchaser wishes, in our dedication to hold a primary point of contact resolution.
- Meet and exceed overall performance goals that encompass, but aren’t constrained to sales charges, high-quality dreams, compliance regulations and productiveness goals, & customer overall performance metrics.
Minimal qualifications:
- Strong written and communique abilties if you want to speak correctly and obviously with our Card contributors to deepen client relationships and pressure satisfaction.
- Resilience needed to efficaciously control a constant flow of consumer calls, whilst balancing performance to satisfy a variety of metrics, and continue to be high-quality via alternate and demanding conditions.Capacity to show off humility and display care and appreciation through emotional acknowledgement of our client queries/conditions on each call.
- Technical savvy to multi-mission and navigate via more than one laptop systems and packages, simultaneously, with speed and accuracy.
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance tips associated with servicing and sales practices.
- Pushed to please with the aid of imparting the final experience for our Card individuals on every interaction.
Timeliness and reliability
Desired talents:
- Passion for building customer loyalty via first-rate listening, consultative courting constructing, resourcefulness, and problem-solving competencies
Customer service and consultative sales surroundings revel in desired. - Passion for consultative sales, recommending merchandise or answers tailored to every client.
- Capability to adapt communique style to a huge variety of personalities and situations and take ownership and obligation for every call, from start to end
Extra necessities:
- Flexibility to work every time in US hours, such as weekends
Hybrid surroundings- on the website expectation is three days/week
Place of job Flexibility: full-time. Shift flexibility necessities. - American explicit provides a high-quality and diverse operating surroundings. Excessive performance is rewarded with target-pushed incentives.
