As our business continues to make bigger, we’re looking for a devoted purchaser enjoy marketing consultant to join our team. This function can be pivotal in ensuring that our customers have an awesome enjoy from reserving to put up-cruise. The client revel in guide will interact with clients to solve inquiries, offer personalised help, and make certain that every client feels supported for the duration of their journey with pass Port.
We are proud of our collaborative and inclusive enterprise subculture, wherein new thoughts are usually welcome, and expert development is endorsed. As a patron enjoy consultant, you’ll be at the the front lines of turning in terrific provider even as contributing to the superb experiences that pressure our corporation’s achievement.
Position summary:
As a valued member of our group, you, as a purchaser revel in advisor, are the primary factor of touch for client inquiries. Your position entails imparting brilliant customer support via various channels, which includes e-mail and online chat. You will cope with queries, assist with bookings, proactively solve issues, and make certain a smooth enjoy for passengers. Your willpower to passenger pleasure, powerful conversation, and collaboration with inner groups significantly beautify the customer support experience.
That is an in-office position with paintings hours from 7:00 am- 3:00 pm on cruise operation days.
Major obligations AND activities:
Act as the primary point of touch for passenger inquiries, handing over spark off and courteous help throughout numerous conversation channels (electronic mail and online chat).
Respond to passenger queries about transportation services, schedules, fares, and different applicable statistics.
Resource passengers in reserving, modifying, or canceling transportation reservations, making sure a easy process and addressing concerns.
Provide correct and distinct statistics to passengers regarding pickup places, directions, and specific adventure necessities.
Exercise lively listening and empathy whilst addressing passenger concerns, resolving complaints, and supplying suitable answers promptly.
Collaborate with different teams to make certain passenger worries are addressed effectively and directly.
Reveal transportation schedules and proactively notify passengers of any changes, delays, or disruptions, presenting alternative solutions when needed.
Provide ongoing support to passengers for the duration of their trips, prioritizing their comfort and satisfaction.
Keep meticulous and complete statistics of passenger interactions and resolutions the usage of our client control gadget.
Continuously identify possibilities to improve customer support and suggest modern solutions to beautify passenger pleasure.
Live up to date with the latest traits and traits in the transportation enterprise to offer correct and applicable facts to passengers.
Collaborate carefully with internal teams to enhance tactics, solve operational demanding situations, and make contributions to improving the customer service experience.
Skills AND qualifications
Excessive school diploma or equivalent; additional relevant certifications or schooling is a plus.
Preceding enjoy in a customer support position, ideally within the transportation, travel, or hospitality enterprise.
Revel in with live chat/text customer support.
Familiarity with Zendesk or comparable customer service structures is a plus.
Terrific verbal and written conversation abilties, with the potential to deliver data truly and professionally.
Strong trouble-fixing abilities and the ability to stay calm and composed in difficult situations.
Empathetic and affected person technique, with a authentic desire to assist and satisfy passengers.
Familiarity with transportation systems, routes, and techniques is suitable.
Capacity to multitask and prioritize efficiently in a quick-paced surroundings.
Flexibility to work in shifts, together with evenings, weekends, and holidays.
Strong organizational skills and attention to element.
Passion for offering high-quality customer studies and making sure passenger satisfaction.
Physical demands AND environment:
Validated experience in customer support or a similar function.
(regularly) required to use palms for repetitive pc keyboard use, mouse use and to perform easy greedy.
(regularly) required to have near visible acuity.
(sometimes) required to stand, squat, kneel, push, pull and reach above and under shoulder stage.
(now and again) required to bend and twist on the neck and waist.
(on occasion) required to lift and/or convey as much as forty five kilos.
