At American express, you’ll be identified to your contributions, leadership, and effect—every colleague can proportion in the organization’s success. Collectively, we’ll win as a team, striving to uphold our enterprise values and effective backing promise to provide the arena’s nice patron experience each day. And we’ll do it with the maximum integrity, and in surroundings where anybody is seen, heard and seems like they belong.
Be a part of team Amex and let’s lead the way collectively.
As a logo built on going above and past to offer the nice patron revel in, having the maximum wonderful colleagues is paramount. As the face of the business enterprise, you could create high-quality interactions with our clients each day–from curating a unique travel or life-style revel in to supporting them with their ordinary desires. And you could grow your skills via industry-main schooling and ongoing coaching, all while studying what it manner to constantly set the standard for international elegance, patron-first provider. Find your region in provider on #TeamAmex.
Function & Responsibilities:
Utilizing your capabilities, experience and ardor for customer service to assist propel your team and its business partners to success.
What could you do each day as a client Care professional?
- Continually deliver amazing carrier on a high quantity of inbound calls in a fast-paced, dependent, purchaser care environment with a eager recognition on driving a customer First mentality
- Consult with Card participants to apprehend their desires and tailor precise and personal solutions for them, even as additionally reinforcing the advantages of card club and acknowledging Card Member tenure
- Add value for our clients via unexpected relevant tips of product offers/ advantage enrollments that deepen client engagement and loyalty
- Make use of your “carrier-oriented” personality to increase key promoting abilities to optimize and solidify the client dating via deepening their loyalty to our brand
- Deal with widespread and account-unique consumer inquiries- declaration inquiries, card substitutes, make bills, rewards redemption, and so on., and update patron account information
- Use equipment and resources to perceive custom solutions and assume patron desires, in our commitment to preserve a first point of contact decision
- Meet and exceed overall performance goals that consist of, but are not limited to: sales costs, satisfactory desires, compliance rules and productivity targets, & customer overall performance metrics
Minimum qualifications:
- Robust written and communication abilities a good way to speak effectively and obviously with our Card members to deepen consumer relationships and power pleasure
- Resilience needed to efficiently manipulate a regular flow of purchaser calls, while balancing performance to fulfill a ramification of metrics, and remain advantageous via trade and traumatic conditions
- Capability to showcase humility and show care and appreciation through emotional acknowledgment of our consumer queries/situations on each call
Technical savvy to multi-task and navigate through a couple of pc systems and programs, simultaneously, with pace and accuracy - Integrity to manage sensitive Card Member statistics and cling to all Regulatory and Compliance suggestions related to servicing and sales practices
- Pushed to delight by using imparting the remaining revel in for our Card individuals on every interaction
Timeliness and reliability
Desired talents:
- Ardour for constructing patron loyalty through high-quality listening, consultative dating building, resourcefulness, and trouble-fixing talents
- Customer support and consultative sales surroundings revel in favored
Passion for consultative income, recommending products or solutions tailor-made to every consumer - Potential to adapt verbal exchange style to a wide sort of personalities and conditions and take ownership and duty for each call, from beginning to cease.
