We Are At The Hunt For An Superb Customer Service Consultant Who’s Keen To Make Their Mark On The Global Stage, Create A Lasting Enterprise Legacy, And Experience All The Benefits Of Working Near Domestic. On This Function You May Help Customers In Navigating Freightos.Com, Imparting Guidance And Guide To Facilitate Smooth Booking Procedures. You Will Supply Extraordinary Purchaser Stories Thru Chat, Telephone, And Electronic Mail Interactions.
Additionally, You’ll Prioritize And Resolve Consumer Inquiries, Addressing Cargo Problems With Utmost Determination Until Whole Resolution, And Observe Up The Following Morning To Make Sure Their Pride.
You’ll Additionally Proactively Reveal And Interact With Customers Who’ve Placed Shipments However Show Signs And Symptoms Of Disengagement, Aiming To Prevent Cancellations. Imagine Taking Part With Enterprise Specialists From Around The World, Leveraging Your Know-How, And Leaving An Indelible Mark On The Global Landscape.
On The Street To Fulfillment: Your Freight Profession Journey
Employment Type: Complete Time
Shift: Moving
Paintings Setup: Onsite For Schooling In Makati, Then Everlasting WFH
Revenue: Hypertext Preprocessor 25,000 To 40,000
Perks: Day 1 HMO, Above-Market Revenue, Worldwide Exposure
Haul The Burden: Key Obligations Within The Freight Fast Lane
- Help Clients In Navigating Freightos.Com, Providing Guidance And Aid To Facilitate Clean Booking Procedures
- Deliver Exceptional Patron Reports Through Chat, Cellphone, And Electronic Mail Interactions
- Prioritize And Clear Up Consumer Inquiries, Addressing Shipment Troubles With Dedication Until Whole Resolution, And Comply With Up The Next Morning To Make Sure Satisfaction
- Proactively Display And Have Interaction With Customers Who’ve Located Shipments But Display Signs And Symptoms Of Disengagement, Aiming To Save You Cancellations
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- Go Above And Past Using Imparting Complete Sources, Education, And Online Gear To Empower Clients To Find Answers Independently
- Accumulate And Relay Patron Comments To Applicable Stakeholders, Which Includes Product And Advertising, To Beautify The General Client Enjoy And Reduce Attrition
- Collaborate With A International Team To Carry Freight On Line Efficiently, Leveraging Our Presence On Structures Like Alibaba And Our Internet Site
Cargo Credentials: What You Want To Join Our Fleet
- 1-3 Years Of Experience In A Customer Support Position Dealing With English-Speakme Customers.
- 1-3 Years Of Revel In In A Logistics Or Freight-Related Role.
- Skillability In The Usage Of Crms, Particularly Salesforce.
- Familiarity With Operational Strategies And Trendy Operating Procedures.
- Expertise Of The Freight And Logistics Industry.
- Great Written And Verbal English Skills.
- Proper Ardour For Customer Fulfillment, Service, And Help.
- International Attitude, Able To Supporting Clients Throughout More Than One Systems And Web Sites.
- Amazing Verbal Exchange Abilties, With The Potential To Deliver The Simplicity And Efficiency Of Freight Operations.
- Can-Do Mind-Set And High-Quality Demeanor.
- Confirmed Independence And Meticulous Attention To Detail, Adept At Resolving Complicated Cases.
- Super Organizational Talents, With The Ability To Prioritize Obligations And Ensure Timely Comply With-Up.
- Capacity To Work Successfully Both Independently And Collaboratively In A Group.
- Sturdy Self-Management, Initiative, And Sense Of Ownership.
- Adaptability To Converting Priorities And Commercial Enterprise Wishes.
Freight Perks: The Rewards Of Your Subsequent Forestall.
Day 1 HMO Insurance
- Competitive Package.
- Do Business From Home Arrangement.
- Top Office Place.
- Unlimited Possibilities For Worker Referral Incentives Across The Organization.
- Popular Government And Empty Advantages.
- Overall Of 20 Annual Leaves To Be Used To Your Discretion.
- A Laugh Engagement Sports For Personnel.
- Mentorship And Exposure To International Leaders And Groups.
- Upskilling Through Emapta Academy.
- Profession Boom Possibilities.
- Various And Supportive Paintings Environment.
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