Yelp is seeking an operational and results driven Customer Success Specialist to work closely with our Multi-Location Sales teams to drive results for national advertising campaigns.
As a leader in connecting people with great local businesses, Yelp works with large national clients in every category and industry. Our Customer Success team partners with Yelp Sales to provide industry leading digital and programmatic advertising solutions to corporate accounts and agencies, helping clients connect with potential customers at the bottom of the purchase funnel.
As a Customer Success Specialist, you will play an important role using data and attribution methodologies to drive optimizations for national advertising campaigns. Your knowledge of search-related media buys, combined with your communication skills and analytical abilities will help Yelp’s key clients attract new customers and achieve even greater returns on their investments in Yelp’s advertising solutions. To succeed in this role, you will need to have relevant digital advertising client experience and a demonstrated track record of analyzing and optimizing advertising campaigns against co-authored client KPIs. The Customer Success team is key to Yelp’s success and offers significant career growth opportunities within Yelp’s Multi-Location teams!
#LI-Remote
What you’ll do:
- Serve as Yelp expert on Multi-location advertiser operations, listing content, and site features (reviews, search, ad delivery)
- Obtain all necessary information and creative for program launch from client, while making recommendations for client success.
- Activation, inventory management and overall project management of all client advertising campaigns on and off Yelp.
- Make campaign optimization recommendations to fulfill your client’s success metrics.
- Monitor ad delivery and pacing for on-Yelp campaigns
- Communicates campaign performance risk internally to stakeholders
- Process all necessary changes to campaign monthly; adding/removing locations, program changes, optimization etc.
- Be the day-to-day partner to your aligned Sales rep and contact for the accounts in your book of business, strengthen the relationship between clients and Yelp by creating sound operational processes.
- Responsible for technical troubleshooting and leveraging internal and external stakeholders to reach resolution
- Develop mutual understanding of account priority with your Sales partner, enable development of pursuit strategy through provision of forecasts, and reporting, documentation
- Collaborate, problem solve, and/or map out upcoming client meetings with your Sales partner
- Draft all purchase orders and be the liaison to Yelp’s Legal team as needed
- Collaborates with Yelp Finance and Accounting teams as needed
- Escalate product bugs to Engineering teams
- Understand client business goals and anticipate future needs to deliver optimal solutions
- Occasional travel required
What it takes to succeed:
- 3+ years in Ad Trafficking, Ad Operations or Media Buying experience
- Client-facing experience in a digital advertising role (National/ Enterprise client experience preferred)
- Proven track record of successfully managing book of business and working with sales to help generate, grow and retain revenue
- Experience with cost-per-click, auto bidding ad delivery system preferred. Knowledge of 3rd party attribution partners a plus
- Excellent written and verbal communication skills; ability to successfully communicate to clients as well as internal stakeholders including but not limited to sales, finance, and product
- Proficient in Excel; able to manage large spreadsheets and analyze data in an efficient way
- Superior time management and project management skills; able to multitask and manage competing priorities while maintaining a high level of service to Sales partner and clients
- Growth mindset and problem solver; ability to see and communicate opportunity that may not be obvious
- Positive attitude and outlook at all times with regards to our clients, products, policies, and internal partners; ability to communicate feedback up in a solutions oriented manner
- BA/BS degree (required)
What you’ll get:
- Base salary range of $70k-$100k
- Effective your first day: Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
Closing:
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education – and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
