With the proper backing, humans and groups have the power to development in exceptional methods. Whilst you be a part of team Amex, you end up part of a international and diverse community of colleagues with an unwavering commitment to lower back our customers, communities and each other.
Here, you’ll analyze and develop as we help you create a profession journey that’s specific and significant to you with advantages, packages, and flexibility that support you in my opinion and professionally.
At American specific, you’ll be diagnosed on your contributions, management, and impact—every colleague has the opportunity to percentage inside the business enterprise’s achievement. Collectively, we’ll win as a team, striving to uphold our business enterprise values and powerful backing promise to offer the arena’s excellent client enjoy each day. And we’ll do it with the utmost integrity, and in an surroundings wherein anyone is seen, heard and appears like they belong.
Be part of team Amex and let’s lead the way together.
As a emblem constructed on going above and beyond to provide the nice customer enjoy, having the most high-quality colleagues is paramount. Because the face of the company, you could create wonderful interactions with our customers each day– from curating a unique journey or life-style experience to supporting them with their normal needs.
And, you can grow your skills through industry-main education and ongoing education, all whilst getting to know what it approach to continually set the standard for global elegance, consumer-first service. Find your area in service on #TeamAmex.
How will you are making an effect on this position?
Responsible for contacting clients with late money owed to cozy the settlement of the account. Also they do preventive paintings to avoid destiny overdues with bills which have a excessive publicity.
The Outsourced application Administrator (OPA) version is a top class servicing supplying, where OPAs provide devoted purchaser related help and problem decision for our biggest global and huge market customers. The OPA acts as a liaison for stop-to-stop servicing for commercial T&E cards, shopping playing cards, meeting cards, and so forth.
The OPA is accountable for accurate finishing touch of program-related initiatives and responsibilities which may additionally encompass, however are not restricted to, expansions, conversions, implementations, divestitures, preferred provider list renovation, card upkeep, merchant inquiries/understanding, fee inquiries/knowledge, billing changes, hierarchy restructures, and custom designed reporting. The function can also be responsible for analysing accounts to consult with the consumer to suggest great practices and method upgrades to control delinquencies and maximize profitability.
Minimum Qualifications
Minimum 2 years of analytical experience in a customer support and/or smartphone servicing environment
Experience operating on projects to encompass a couple of players and commercial enterprise gadgets
Sturdy crew player who adapts properly to exchange and is successful running in a role that is heavily stimulated via enterprise relationships
Proficient pc skills inclusive of net navigation and sizable enjoy with MS office merchandise
Should show super written and verbal communique capabilities
Tested negotiation, distinctive observe-up, and hassle-solving competencies with internal and external customers
Experience in identifying and enforcing technique possibilities and generating process improvement ideas
Strong time control with flexibility and flexibility to manage multiple tasks inside stringent time frames whilst maintaining accuracy
Paintings independently in structured surroundings with minimal supervision
Capacity to seek advice from, analyze, and examine client wishes
Tour may be required – average one time in step with 12 months
Preferred Qualifications
Running know-how of company Card products, blessings, and offerings
Excessive skillability in MS Excel
