Function precis:
The customer service Agent is liable for helping visitors with travel needs at Alaska airlines (AS). As a member of the passenger carrier group, this individual contributor role responds to guest inquiries and plays numerous responsibilities in ticketing, take a look at-in, and boarding areas. This is a union represented position.
Key duties:
Assist guests with journey wishes (e.G., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced surroundings.
Promote tickets and make certain cabin lodges.
Carry out computer, iPad and office work obligations.
Evaluate and prepare flights by means of arranging seat assignments and cargo, coordinating unique meals, and upgrades.
Carry out boarding and gate obligations (e.G., checking flight tickets, helping and directing passengers, making bulletins, checking plane, and confirming cabin security).
Process and at ease passenger bags.
At the direction of management, can be assigned to carry out responsibilities of various capacities to make sure entire visitor satisfaction.
Additional information:
Our tattoo coverage for this position is the subsequent: No seen tattoos on face, the front of neck, or chest. One tattoo the scale of a quarter or smaller allowed in line with hand. Tattoos in other regions cannot be larger than a credit card or offensive. Personnel can have one tattoo in line with arm/leg/foot/lower back of neck/in the back of every ear. Tattoos on the returned of neck and behind the ears are best accepted in the event that they’re no longer visible while looking at once at a person. Tattoos may additionally only be included with a uniform piece or accredited earrings/watch (covering with make-up isn’t allowed).
To tell you more approximately the position, demanding situations, and rewards of being an Alaska customer support Agent right here are a number of our great Alaska personnel. Click on the play button on the video below to get commenced.
Required
6 months of customer support or community provider enjoy.
Own notable interpersonal and communication abilities (e.G., verbal, written, listening).
Typing velocity of as a minimum 25 WPM.
Potential to continually raise 50 lbs.
Have to be able to push/pull 50 lbs.
Need to be capable of bend, slump, squat, attain and grasp.
Flexibility to work numerous shifts (e.G., weekends, holidays).
Capacity to participate in paid education.
Ability to study and function a automatic reservation gadget.
Capability to conform to acting work in line with set processes.
Capability to count on wishes of others in a fast-paced environment.
Capability to talk in English.
High faculty diploma or equal.
Minimum age of 18.
Should be authorized to work within the U.S.
