We’re seeking a committed patron marketing consultant to join on the Microsoft enterprise shop in Redmond. If you have a passion for generation, a customer-centric mindset, and well honed customer service abilties, we would like to listen from you. Our team is dedicated to turning in a world-elegance consumer revel in and using consequences.
On the Microsoft business enterprise shop, clients can explore the best of Microsoft and discuss with our professionals to discover the high-quality solutions for his or her needs. Our crew of skilled friends is dedicated to imparting exquisite customer service every day.
In case you are captivated with technology, experience hassle-solving, and thrive in a dynamic environment, we inspire you to apply. Join us in our undertaking to exchange the manner humans work and assist us supply an unprecedented purchaser revel in.
Microsoft’s challenge is to empower everybody and every agency on the planet to gain greater. As personnel we come together with a boom mindset, innovate to empower others, and collaborate to understand our shared goals. Each day we construct on our values of appreciate, integrity, and responsibility to create a lifestyle of inclusion in which all of us can thrive at paintings and past.
In alignment with our Microsoft values, we’re dedicated to cultivating an inclusive work surroundings for all personnel to undoubtedly effect our lifestyle each day.
Duties
Customer Obsession
Tenaciously pursues advantageous effects whilst helping customers via leveraging sources and a moderate technical acumen to offer solutions and solve consumer problems (e.G., troubleshooting software problems, upgrading gadgets to modern release, ensuring a seamless transition).
Engages a large range of customers (e.G Very Small groups) to apprehend how technology solutions can help them reap their goals or solve a need. Explains the Microsoft revel in middle (MEC) / worker enterprise store (ECS) fee proposition to clients. Drives pass-sell and solution sales dreams inside the MEC/ECS.
Applies methods for presenting services that meet and exceed client expectancies; meets private and group income goals, and handles particular consumer engagements and customer support levels (e.G., patron satisfaction); gets fantastic peer and supervisor feedback (through 1:1s and connect); meets or exceeds expectations for patron touchpoints.
Conducts customer excursions of the MEC/ECS and/or Microsoft tourist’s middle in a professional, passionate way, to inspire and pressure brand recognition. Assists in facilitating public and private events hung on location, in coordination with Microsoft companions.
Influencing for impact
Builds and keeps nicely-rounded know-how of Microsoft services and products through studying through others along with self-schooling and role play while articulating Microsoft’s cost proposition to customers. Encourages friends to keep their current understanding of Microsoft services and products.
Identifies exceptional needs of clients, leveraging Microsoft product and carrier understanding to attach them with the suitable solution.
Engages with friends and leaders to power and execute innovative methods to make a bigger effect in our customers lives and deliver commercial enterprise effect. Executes strategies from senior management.
Makes use of essential product information and value proposition to humanize and personalize the shipping of Microsoft answers. Positions products favorably in light of Microsoft’s logo and current key differentiators inside the marketplace on the subject of competition with a view to in addition pressure sales. Shares capabilities and blessings via stay demonstrations and storytelling of Microsoft devices and services.
Technical understanding
Leverages a technical understanding of solutions, cloud offerings, platforms, hardware, and software program to describe the approaches in which those offerings gain the recipients. Builds and continues expertise of products and services with the aid of learning through others along side self-education and position play. Encourages peers to maintain their present day understanding of Microsoft services and products.
Leverages a technical expertise of answers (e.G., M365, floor family) to serve clients with easy desires.
Leverages an understanding of competitors and their solutions for simple client or commercial enterprise desires.
Collaboration
For Microsoft revel in facilities, identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft revel in center (MEC) crew to shut the sale.
Identifies opportunities to sell to and support clients by using leveraging the crew’s talents. Inputs new leads by documenting interactions with customers. Engages clients, identifies their desires, and uses that statistics to create leads throughout all patron segments (e.G., Very Small organizations) and our Microsoft services to pressure greater complete purchaser solutions.
Learns to collaborate with peers, managers, and company to pressure modern approaches to create and recognition on logo awareness in the market and ensure a One Microsoft method to boom the company footprint.
Articulates to clients how Microsoft era (e.G., Microsoft 365) can enable virtual variations and growth functionality and performance
Collaborate with out of doors companions/agencies, consisting of the government Briefing center, and Microsoft seller partners.
Studying
Completes all required schooling and obtains applicable product and position certifications aligned to the role and workload/enterprise. Proactively asks for assist and is open to remarks and education from managers and teammates.
Seeks important knowledge (e.G., extra products, MEC/ECS areas) of income strategies and Microsoft merchandise.
Stocks consumer insights, tales, learnings and affords patron and to be had-answers feedback in team standups, pipeline and performance evaluations, and on-line verbal exchange channels.
Compliance
Adheres to all compliance necessities, including but not limited to operational rules and approaches, device handling, and private information policies.
Inventory control
Maintains the business enterprise, glide, and look of the returned-of-house floor. Adjusts aisles and layout as important to control influx in merchandise, residence new product lines, or adjust to seasonal needs. Continues income-ground merchandising standards of in-stock merchandise. Shares and replenishes products on the ground. Assessments charge modifications and re-stickers gadgets as needed to ensure accuracy. Runs merchandise from returned of the house out to customers or income friends. Follows route from save leadership and visuals team regarding new presentations. Works with other group participants to set new shows before release.
Guarantees appropriate stock is available for promotions.
Capacity to study Microsoft’s D365 inventory device. Making sure stock integrity and accuracy while performing stock administrative duties.
Patron answer aid and Obsession
Works in the Microsoft enjoy center (MEC) across Microsoft all product and offerings (e.G., cloud, Gaming, Very Small organizations) to discuss with customers to understand technical issues, how gadgets are used and the surroundings to recommend entire solutions and/or solve problems to rebuild relationships with clients. Works within the solution table, troubleshooting software program and hardware issues, upgrading and repairing devices, finishing purchaser appointments showcasing Microsoft’s products and services.
Presents remarks and product insights to assist deliver higher customer-fulfillment techniques and purchaser solutions.
Different
Encompass our culture and values.
Encompass our dedication to range and inclusion, driving our venture to empower anybody and agency on this planet to achieve more. This commitment requires aim in all that we do. At Microsoft, each employee is needed to in my view decide to be an active and intentional player in advancing our way of life of inclusion. By using practicing inclusion in our everyday actions, we can create an environment for ourselves and others to carry out at our best – and thrive.
Bodily requirements consist of, lifting items as much as 56lb, standing and walking for prolonged durations of time, use of heavy device including a pallet jack, freight elevator.
Adhering to company and nearby protection policies in region for the MEC/ECS, to make certain safety of self and others.
May carry out other obligations as assigned.
