Amex GBT is a place in which colleagues find thought in journey as a force for accurate and – thru their work – can make an effect on our industry. We’re here to assist our colleagues obtain fulfillment and offer an inclusive and collaborative culture where your voice is valued.
Geared up to explore a career direction? Start your adventure.
This role will interface with the tour supervisor as a tour program point of contact for an evening shift starting from 11:00am-8:00pm EST (desk closes at eight:00pm EST). This function will directly help consumer key contacts and client management. Offer stop to stop aid for day-to-day tour application control requests, maintenance, and problem resolution.
Offer preferred assistance for month-to-month reporting applications and advert hoc information. Engage and aid purchaser with day-to-day requests which includes coverage exceptions, ad hoc tasks, and post trip reporting help.
What You’ll Be Doing:
Provide strong service provision and quicker decision for internal and external clients as they initiate or boost aid desires within international customer support via cellphone, e-mail or Salesforce.
Offer servicing through inbound phone assist environment, e-mail, and future chat/messaging.
Act as a primary point of contact for common problems for customers/customers.
Examine speedy, recognize, and interpret key product or software symptoms applying logical diagnostics in a diffusion of contexts.
Chargeable for using First call resolution for our key contacts reducing time our clients spend resolving program problems.
Force a high quality revel in and net Promoter score thru robust provider provision, knowledge and observe up representing the global enterprise journey logo externally.
Sell and put in force first-class practices across the teams.
Coordinate with international software Care results in prioritize workloads and priorities.
Act as triage and aid for patron requests using knowledgebase articles.
Evaluation of requests to determine first-rate resolution channel and either clear up or direction.
Facilitate case movement for inner partners (CGM case updates) and tracking SFDC instances.
Real time WFM associated with case control, disseminate case escalations, and case acknowledgement.
What We’re seeking out:
Operating knowledge of GDS structures (Sabre, Apollo, Galileo, Amadeus).
Creative trouble-solving talents.
Proficient in Microsoft packages; Outlook, phrase, Excel, and PowerPoint.
A verified history in patron servicing and direct customer dealing with servicing experience.
Awesome business writing talents, to ensure documentation is written clearly and concisely.
Strong prioritization and time management capabilities.
Prompted and bendy to deal with each inner and external customers.
Sturdy unbiased selection-making capability interplay and verbal exchange with diverse operating styles, capacity to build and leverage sturdy working relationships.
Information of GBT merchandise, answers and offerings desired.
Revel in with SFDC a plus.
Vicinity united states
The usa countrywide annual base revenue variety for this position is from $50,000 to $a hundred,000. The country wide variety furnished includes the bottom revenue that GBT expects to pay for the role. Actual base income could be based on elements which include the scope and complexity of the position and the a hit candidate’s applicable revel in, capabilities, understanding, and work place.
Further to base revenue, this function is eligible for an annual performance based totally Incentive, which rewards contributors based on agency performance. For facts about our comprehensive US advantages applications and eligibility, please evaluate our blessings-at-a-look file.
Benefits at a glance
The #TeamGBT revel in
Work and existence: locate your happy medium at Amex GBT.
Bendy blessings are tailor-made to each united states of america and start the day you do. These consist of health and welfare insurance plans, retirement applications, parental leave, adoption help, and more.
Travel perks: get a preference of deals every week from major tour providers on the whole thing from flights to resorts to cruises and car rentals.
