With the proper backing, human beings and companies have the power to progress in outstanding approaches. Whilst you join group Amex, you emerge as a part of a worldwide and diverse community of fellow workers with an unwavering commitment to returned our clients, groups and every other. Right here, you’ll study and develop as we assist you create a profession adventure that’s precise and significant to you with advantages, programs, and versatility that aid you individually and professionally.
At American specific, you’ll be recognized in your contributions, management, and effect—every colleague has the opportunity to share inside the enterprise’s achievement. Together, we’ll win as a team, striving to uphold our organization values and powerful backing promise to provide the world’s nice customer enjoy every day. And we’ll do it with the utmost integrity, and in an environment where absolutely everyone is visible, heard and appears like they belong.
Join group Amex and permit’s lead the way together.
As a brand constructed on going above and beyond to provide the high-quality customer enjoy, having the maximum superb colleagues is paramount. Because the face of the enterprise, you may create high quality interactions with our customers each day–from curating a completely unique journey or way of life revel in to supporting them with their ordinary desires. And you can grow your capabilities via industry-leading education and ongoing training, all at the same time as learning what it means to usually set the usual for world elegance, client-first service. Find your area in service on #TeamAmex.
Position & duties:
Utilizing your skills, experience and ardour for customer support to help propel your team and its commercial enterprise companions to fulfillment.
What might you do every day as a client Care expert?
Constantly deliver notable provider on a high volume of inbound calls in a quick-paced, structured, client care surroundings with a keen cognizance on riding a purchaser First mentality
Consult with Card contributors to understand their desires and tailor unique and private answers for them, while additionally reinforcing the benefits of card membership and acknowledging Card Member tenure
Upload value for our customers via surprising relevant suggestions of product gives/ benefit enrollments that deepen consumer engagement and loyalty
Make use of your “provider oriented” personality to expand key selling competencies to optimize and solidify the customer relationship by way of deepening their loyalty to our logo
Deal with trendy and account-precise consumer inquiries- assertion inquiries, card alternative, make bills, rewards redemption, and so on., and replace patron account facts
Use tools and sources to become aware of custom solutions and assume customer needs, in our commitment to preserve a primary point of contact resolution
Meet and exceed performance desires that consist of, but are not restrained to: income prices, exceptional goals, compliance regulations and productivity goals, & patron overall performance metrics
Minimum qualifications:
Robust written and verbal exchange talents to be able to speak efficiently and certainly with our Card members to deepen consumer relationships and pressure satisfaction
Resilience needed to correctly manipulate a regular circulate of consumer calls, even as balancing overall performance to meet a variety of metrics, and stay fantastic through alternate and stressful conditions
Capability to show off humility and display care and appreciation through emotional acknowledgement of our purchaser queries/situations on each name
Technical savvy to multi-undertaking and navigate thru more than one computer structures and packages, concurrently, with velocity and accuracy
Integrity to control touchy Card Member information and adhere to all Regulatory and Compliance guidelines associated with servicing and sales practices
Driven to please by using presenting the closing revel in for our Card members on each interplay
Timeliness and reliability
Desired skills:
Ardour for constructing purchaser loyalty thru first-rate listening, consultative relationship constructing, resourcefulness and problem-solving capabilities
Customer support and consultative sales environment revel in favored
Passion for consultative income, recommending products or answers tailored to every patron
Capability to conform communication style to a wide variety of personalities and conditions and take ownership and duty for every name, from beginning to quit
