Orion image organization, the country’s leading provider of wedding photography and videography, is searching out a proactive and adaptable Account Coordinator to sign up for our dynamic award triumphing group. In this pivotal position, you’ll manipulate purchaser communications, build and preserve robust relationships, assist our community of over 2,000 photographers and videographers, and make sure the seamless execution of our offerings and procedures.
You’ll cope with purchaser and expertise inquiries, resolve escalated concerns, and coordinate logistics for wedding images and videography services thru phone, email, text, and chat.
The ideal candidate is a self-prompted person who excels in a fast-paced, time-touchy live-event based totally surroundings, demonstrates excessive integrity, and is distinctly organized, able to work correctly both independently and with minimum supervision. In case you’re a problem-solver with a ardour for customer support, we’d love to listen from you!
Key duties:
Control a excessive quantity of customer money owed and reply to requests in a timely way.
Construct and hold relationships with our network of photographers and videographers, making sure every occasion is a hit.
Meet day by day verbal exchange and expertise retention goals/KPIs.
Answer, examine, and prioritize incoming phone, voicemail, text, and chat requests from customers and expertise.
Talk correctly with customers and skills approximately wedding ceremony and photoshoot information, customer deliverables, payments, and extra.
Adhere to corporation policies and strategies, truely conveying them to expertise and customers.
Handle trouble reputation, research, resolution, and follow-up for ordinary inquiries, problems, and complaints.
Organize all details of customers’ wedding ceremony plans, ensuring photographers and videographers are fully prepared and set up for success.
Use innovative and important questioning to clear up problems efficaciously in a fast-paced surroundings.
Broaden ideas and techniques based on customer and expertise comments and marketplace needs.
Collaborate with management to improve tactics and methods.
Required abilties and abilties:
Established customer support experience and strong patron decision capabilities.
Potential to manipulate a massive volume of human beings and projects effectively.
Robust organizational competencies and interest to element.
Demonstrated flexibility, integrity, and capacity to work without direct supervision.
Top notch communication, multitasking, and time management capabilities.
Song report of reaching or exceeding objectives and KPIs.
Robust vital questioning, problem-solving abilties, and sound judgment.
Nice mindset, adaptability, and willingness to head the greater mile for purchaser pleasure and talent success.
Talent in written and verbal communication.
Self assurance in dealing with each relationships and logistics independently.
Capability to adapt and respond effectively to various purchaser and expertise worries.
Necessities:
Bachelor’s degree.
Minimal of 2 years of customer support enjoy.
Minimum of two years of account management revel in.
Enjoy with talent, memberships, and/or account control is relatively desired.
Historical past inside the service industry or event coordination is a plus.
Capability to manage each patron relationships and logistics simultaneously.
Familiarity with Salesforce is beneficial however now not required.
Need to have a reliable internet connection and a quiet, distraction-loose workspace.
A organization computer and display may be supplied.
