This function presents basic-level software guide for Tyler clients inside the use, functionality, and knowledge of our merchandise and databases for problems which are without problems solved.
The accomplice software program help expert is an entry-stage function, mastering the way to ensure timely resolution of consumer software program problems via records evaluation and functionality troubleshooting using a couple of development equipment, satisfactory practice communication, team coordinated testing, and different to be had gear for resolving issues.
The partner software program support specialist is predicted to usually develop and make bigger know-how of the product.
Obligations
Presents inbound phone, internet or e mail software support to remedy purchaser inquiries and troubles that are easily solved.
Analyzes facts reviews, forms, and internet technologies commensurate with stage of schooling and information.
Determines whether to clear up troubles in my opinion or to refer to a more revel in group member.
Responsibly communicates to all parties involved in issue decision to fulfill and manipulate customer expectancies.
Makes use of Tyler’s purchaser control system to create, tune, and/or replace details on the specifics of client issue(s).
May assist with writing estimates for software modification specs and documentation of assist approaches.
May additionally post client troubles to development group for decision as needed.
Plays first-rate guarantee testing for software program module upgrades/adjustments. Analyzes consequences to make sure that software program plays as required.
May additionally create or enhance documentation throughout the guide method.
Commits to increasing technological talents and know-how of the Tyler products.
Demonstrates attention of and adherence to employer regulations as mentioned in the worker manual. These consist of, but aren’t restricted to, safety, equal Employment possibility, business Ethics, and Anti-Harassment regulations.
Plays different duties as assigned.
Qualifications
Bachelor’s degree in Accounting/Finance or associated discipline or equivalent revel in.
Revel in with Accounting, Finance and/or Payroll preferred
Exquisite interpersonal competencies.
Effective selection making and trouble fixing competencies regarding troubleshooting basic to mild troubles.
Robust organizational skills.
Powerful analytical ability, mainly in a technical surroundings.
Wonderful written and verbal verbal exchange abilities.
Simple understanding and information of database structures such as fields, tables, perspectives, database gadgets, etc.
Informed with Microsoft workplace.
Knowledge and expertise of software development equipment a plus.
