Job precis: As a support expert at provider service provider offerings you will provide first-line aid for issues associated with credit card processing systems and other related matters in the automotive manufacturing zone. You will assist users in troubleshooting, resolving technical problems, and making sure smooth operations are going on for our clients each day.
Key duties:
1. Support:
Reply to and clear up basic support requests through DMS help phone, e mail, and ticketing system.
Help users with problems associated with credit score card processing software and hardware, which include price terminals and factor-of-sale structures.
Offer guide for popular software program programs, such as installation, configuration, and troubleshooting.
2. Incident control:
Log and music all guide requests and incidents the use of the employer’s ticketing machine.
Improve more complex issues to higher-level Operations and IT support group of workers or relevant departments (e.G. Accounting, release, sales, Retention, and so on.)
Make certain well timed and powerful decision of person troubles and observe up to affirm resolution pleasure.
3. Machine tracking:
Screen purchaser processing performances and fitness, including credit score card processing structures and network connectivity.
Document any anomalies or batching screw ups to the Director of Operations or Accounting group without delay.
4. User assistance:
Preserve user money owed, permissions, and access rights as needed for customer virtual and bodily terminal accounts.
5. Documentation:
Maintain and update aid tickets and documentation, consisting of troubleshooting and steps taken to accurate those troubles.
Document common problems and solutions to aid inside the improvement of guide resources.
6. Compliance and security:
Adhere to corporation rules, tactics, and enterprise guidelines regarding facts safety and privateness, especially in coping with credit score card facts.
Assist in imposing and enforcing security features to shield sensitive facts for our fellow pals and our customers.
7. Qualifications:
Education: high college diploma or equivalent – accomplice degree or relevant IT certifications a plus.
Revel in: previous reviews in support/customer support, credit score card machines or handheld helps. Automobile information is quite endorsed for this function.
Technical skills: basic knowledge of pc systems, networks, and credit score card processing structures. Familiarity with Google Workspace, and Microsoft Suite is a must.
Trouble-fixing: robust analytical and troubleshooting abilties with interest to element.
Verbal exchange: notable verbal and written communique competencies with the capacity to explain technical principles to non-technical users.
Customer service: demonstrate potential to provide amazing customer support and preserve a expert demeanor.
Eight. Working conditions:
Hours: complete-time role; can also require occasional after-hours or weekend support. Onsite four days; far off 1 (may additionally require onsite 5 days in the course of peak seasons)
Surroundings: workplace putting; occasional journey to other enterprise sites or patron places may be required.
About Us:
Provider service provider services offers a ramification of payment processing solutions and related monetary services tailored specifically within the car enterprise. Our consciousness on automotive dealerships manner we offer solutions tailor-made to the particular desires of vehicle dealers.
We provide a variety of services from fee processing to POS structures, which may be useful for streamlining operations. Emphasis on customer support and staff education ensures that companies can successfully make use of their services. That is why we are seeking out you these days!
