From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The business systems analyst will assist the business and technology teams in understanding the data in our HIRS. They will identify patterns and trends to develop technical solutions to improve our systems and operations procedures.

As a business systems analyst, you will…

• Collaborate with business and technology teams to gather requirements, build, test and establish processes to maintain data in our HRIS.
• Collect and analyze data to inform users and project members about the data to make recommendations to improve system design and business procedures.
• Document and communicate to business partners about system enhancements and process changes.
• Acts as contact for all users on system issues or problems. Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational.

• Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
• Documents and communicates problem resolution.
• Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification.
• Acts as a subject matter expert in cross-functional teams to provide recommendations on new initiatives or projects.
• Assesses benefits to be derived from systems improvements and quantifies impact to business unit.
• Collaborates with business group management to develop appropriate training materials to support the needs of the functional area. Provides on-going end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.

• Gathers and documents business requirements. Helps design and develop new and improved processes, tools and system enhancements to support business unit requirements.
• Participates with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance.
• Maintains the integrity and the functionality of business unit systems by performing system and database maintenance. Monitors system performance; analyzes problems and recommends solutions. Monitors usage, practices, trends to identify potential problems. Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems.

• Research, design and schedules standardized reports or create adhoc reports or data queries to support the business unit.
• Maintains standardized reports currently in production. Maintains a log of completed and ongoing system changes.
• Works with IT partners, functional analysts and vendors on medium projects to coordinate system enhancements.
• Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications

We’d love to hear from people with:
• End-user support and training 3 years
• Functional experience in relevant area 3 years
• Systems design, testing and implementation 3 years
• Project management 2 years
• Script development and application testing 2 years

business systems analyst, Shared Services Business Systems (Remote)

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