Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world – with millions of customers and tens of thousands of employees – we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity best practices.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

Key Responsibilities:

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The cybersecurity and digital risk communications manager is responsible for effectively communicating what employees can do to protect themselves and their data. You will create communications plans for cybersecurity concepts, risks, and best practices for technical and non-technical stakeholders. Your primary responsibility will be to develop and deliver engaging communication materials and foster a cybersecurity awareness and compliance culture within our organization.

This position requires exceptional communication skills, a general understanding of cybersecurity principles, and the ability to translate complex technical concepts into clear and concise messages.

• Manage the Cyber Insights Newsletter and create engaging and informative content like articles, newsletters, video storyboards, infographics, and presentations to communicate cybersecurity concepts to technical and non-technical audiences.
• Collaborate with cross-functional teams to ensure consistent and coordinated messaging on cybersecurity-related topics.
• Translate complex technical jargon into user-friendly language, ensuring employees at all levels of the organization can easily understand cybersecurity information.

• Stay up to date with the latest cybersecurity trends, threats, and industry regulations to ensure the accuracy and relevance of communications materials.
• Monitor and analyze the effectiveness of cybersecurity communications initiatives, collect feedback, and make recommendations for continuous improvement.
• Collaborate with external vendors, subject matter experts, and industry partners to gather relevant information and leverage external resources for communication purposes.

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree Required
• 5+ years relevant experience (editorial, UX writing, content design, content strategy)
• Professional writing experience (writing/editing or managing content for websites, apps, etc.)
• Experience working on large-scale projects

• High-level knowledge of cybersecurity
• Self-motivated and proactive, with a demonstrated ability to work independently and take ownership of assigned tasks.
• Strong attention to detail and a commitment to maintaining accuracy and consistency in all communications.
• Clear and persuasive communication skills, both written and verbal
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree in Journalism, English, and Technical Writing
• Knowledge of AP style
• Previous work with a big brand or large global enterprise

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Cybersecurity Communications Manager (Remote)

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