Online Web Chat Associate

American Airlines Group is seeking a part-time Online Web Chat Associate to join our team in New York City, New York. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or a related field…

Responsibilities:

– Engage with customers through online web chat to assist with booking flights, answering questions, and resolving issues in a timely and professional manner
– Utilize knowledge of American Airlines products and services to provide accurate information to customers
– Collaborate with other team members to ensure a seamless customer experience
– Maintain a high level of customer satisfaction through effective communication and problem-solving skills
– Adhere to company policies and procedures to ensure compliance with industry regulations

Requirements:

– Adaptable and dedicated personality traits
– Strong planning and teamwork skills
– Excellent written and verbal communication skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in computer systems and online chat platforms
– High school diploma or equivalent required, college degree preferred

 

Benefits:

– Life insurance
– Employee discounts
– Remote work flexibility

Working Environment:

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At American Airlines Group, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration among our team members to drive success and growth.

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