Online Customer Support Associate

Job Description:

Wells Fargo is seeking a highly motivated and energetic Online Customer Support Associate to join our team in Dallas, Texas. As a full-time Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities:

1. Provide excellent customer service to online banking customers through various communication channels such as chat, email, and phone.
2. Troubleshoot and resolve customer inquiries and issues in a timely and efficient manner.
3. Educate customers on Wells Fargo’s online banking products and services.
4. Collaborate with internal teams to escalate and follow up on complex customer issues.
5. Maintain accurate records of customer interactions and transactions.
6. Stay up-to-date on Wells Fargo’s policies, procedures, and products.
7. Identify opportunities to improve customer satisfaction and retention.

Requirements:

1. Energetic and resilient personality traits.
2. Strong critical thinking and problem-solving skills.
3. Ability to work cooperatively in a team environment.
4. Excellent communication and interpersonal skills.
5. Proficiency in using computer systems and online tools.
6. Bachelor’s degree in a related field is preferred but not required.

Benefits:

1. Joining Bonus for new hires.
2. Company-provided equipment for work.
3. Paid sick leave for all employees.

Working Environment:

At Wells Fargo, employees thrive in a culture that embraces change and responds resiliently to challenges. We value innovation, teamwork, and continuous improvement.

Equal Opportunity Statement:

Wells Fargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.