Job Overview
American Airlines, a leader in the aviation industry for over nine decades, is committed to providing exceptional air travel experiences to millions of customers worldwide. With a strong legacy of innovation and customer-centric service, we are seeking passionate individuals to join our remote Customer Support team.
Job Title: Customer Support Representative (Work From Home)
Location: Remote (United States)
Overview: Are you a customer-focused individual with excellent communication skills? Do you thrive in a remote work environment and enjoy helping others? If so, American Airlines invites you to join our Customer Support team from the comfort of your own home. As a Customer Support Representative, you will play a crucial role in delivering world-class service to our valued customers, resolving their inquiries, and ensuring their travel experiences are seamless and memorable.
Responsibilities:
- Provide exceptional customer service via phone, email, and chat channels.
- Assist customers with flight bookings, reservations, and general inquiries.
- Address and resolve customer concerns and complaints with professionalism and empathy.
Offer guidance and support to customers regarding travel policies, procedures, and promotions.
