Description
HMG Careers is looking for a Remote Customer Engagement Specialist to join our dynamic team!
At HMG Careers, we’re dedicated to connecting clients with solutions that meet their unique needs, and we need you to be the friendly, proactive voice of our brand. If you thrive in a remote work environment and excel at building relationships, this role is perfect for you.
What You’ll Do:
- Engage with customers via phone, email, and chat to provide prompt and effective solutions.
- Build lasting relationships by actively listening to customer needs and delivering tailored support.
- Collaborate with internal teams to ensure seamless customer experiences.
- Proactively follow up on inquiries to ensure satisfaction and resolution.
- Maintain detailed records of interactions and customer feedback.
What You Bring to the Table:
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and stay organized in a remote setting.
- Tech-savviness and familiarity with customer relationship management (CRM) software.
- A proactive approach to problem-solving and a team-oriented mindset.
- Previous experience in customer service or engagement is a plus.
What We Offer:
- Flexibility: Work from anywhere while staying connected to a supportive team.
- Growth Opportunities: We believe in investing in our employees’ career development.
- Competitive Compensation: Includes performance-based incentives.
- A Collaborative Culture: Join a team that values creativity, initiative, and collaboration.
About HMG Careers:
At HMG Careers, we pride ourselves on fostering a culture of growth, innovation, and inclusivity. Our mission is to create meaningful connections with our clients while providing opportunities for our team to shine.
